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Insights
  • NCL: Sheer Bliss with the “Innovators in Cruise Travel”
  • Five customer pain points – and how to tackle them
  • What is brand tracking? | Best practices and examples
  • Why you should do strategic research to define and align strategy
  • Brick by brick: the story of LEGO’s incredible rebuild
  • Leaders: useful, but no substitute for brand
  • We’re working with Guinness World Records!
  • The Midland spa – a far cry from ‘uninterrupted relaxation’
  • ChatGPT is an unoriginal writer but a perceptive critic
  • Finding New Depth in Chocolate: Rabot 1745 CX Review
  • Buying a sofa… service matters
  • Making it real: 6 tips for launching your brand internally
  • How are brands responding to the cost of living crisis?
  • Calcott hotel and spa – Pain Points, Aligned Brand Basics and Brand Amplifiers
  • Abba voyage: gimmi gimmi more!
  • Why strategy always comes first
  • P&O Ferries CX review
  • Three and a tree
  • How to know it’s time for a brand refresh
  • Does insight want to be free?
  • A heritage fit for today
  • Can ChatGPT get a job at Schwa?
  • Brand blasphemy: go on, mess with your logo
  • Join it all up
  • The spacing effect, or why you should spread out learning
  • Brand Report – Finance
  • The Brand Protector
  • Brand Report – Higher education
  • A new era of tracking brands
  • Strategic Quant: tricky but oh so satisfying
  • HECK!toberfest- bringing to life the brand through a unique event
  • Melin Llynon: Keeping up with the modern consumer
  • A brand for life? No, thanks
  • Your audience needs you to spoil the ending
  • Different doesn’t have to mean unique
  • Don’t fall for cheap “branding”
  • Game of Thrones Studio Tour: exploring one of the greatest ever TV series
  • Brand Purpose: do you have a right to play?
  • YOTEL: Customer Experience Review
  • The IKEA effect, or why we like what we make ourselves
  • Welcome to Wild Place by Freddie, 1.75 years old
  • Feeling the squeeze in the middle
  • CitizenM: Bad basics are not funny
  • Processes over people leads to an unhappy customer
  • COM-B, or sussing out what’s stopping you
  • Flight Club: let the competitive socialising games begin!
  • Center Parcs: A minor blip, or the start of a slump?
  • Big news from The Vistarites…
  • Dishoom: an irresistibly aligned experience
  • Adding lyricism to one-liners
  • 3 tone of voice traps brands need to avoid
  • Clicks and Mortar: a missed opportunity
  • Where there’s muck, there’s brass
  • Colleague Experience: Skin In The Game
  • Your people don’t need empathy training
  • The head or the heart? How are we making decisions nowadays?
  • Forget the ‘female email’ rules
  • Tone of voice: important but impossible?
  • Everyman cinema- Redefining the cinema experience and service expectations
  • Is a distinctive brand more trouble than it’s worth?
  • How powerful insight drove the launch of AstraZeneca’s new antibiotic
  • What to watch for when you have emoji in your tone of voice
  • Why a flexible tone of voice is a waste of your time and money
  • Your tone of voice can shine when you say sorry
  • Steak, and the power of free
  • Why are there always oranges left in the fruit bowl?
  • Our printer is smarter than I am
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  • What Manchester United can learn from Aintree Racecourse’s Customer Experience
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