With the help of our research, customer experience and language experts, we’ve put together a package to thoroughly – but quickly – move your communications into regulator-pleasing shape.
We work with financial institutions all over the world, from high-street banks to digital challengers. We work with law firms and in-house legal and compliance teams. We even train the FCA. So you’re in safe hands.
Here’s what we do.
We interview your audience to check how well they understand your current comms.
We score and rewrite your messages to make them clear and fair for every type of customer.
We use quant testing to measure how much the rewritten comms have improved.
We map your customer journey and hone your customer experience.