NCL: Sheer Bliss with the “Innovators in Cruise Travel”
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The Midland spa – a far cry from ‘uninterrupted relaxation’
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Finding New Depth in Chocolate: Rabot 1745 CX Review
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Buying a sofa… service matters
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How are brands responding to the cost of living crisis?
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Calcott hotel and spa – Pain Points, Aligned Brand Basics and Brand Amplifiers
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Abba voyage: gimmi gimmi more!
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P&O Ferries CX review
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HECK!toberfest- bringing to life the brand through a unique event
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Melin Llynon: Keeping up with the modern consumer
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Game of Thrones Studio Tour: exploring one of the greatest ever TV series
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YOTEL: Customer Experience Review
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Feeling the squeeze in the middle
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CitizenM: Bad basics are not funny
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Processes over people leads to an unhappy customer
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Flight Club: let the competitive socialising games begin!
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Center Parcs: A minor blip, or the start of a slump?
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Dishoom: an irresistibly aligned experience
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Clicks and Mortar: a missed opportunity
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Everyman cinema- Redefining the cinema experience and service expectations
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The name is the game
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What Manchester United can learn from Aintree Racecourse’s Customer Experience
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